A true story ….
NSL staff member (X) tells of helping a customer choose a book to read and the customer commenting that she and X obviously enjoy the same sort of books, as the customer had enjoyed something X had recommended once before. X doesn’t remember recommending something to the customer, or even having helped her before, but nevertheless the customer remembered her and came back.
This is a good illustration of the affect we have on our customer relationships – Whether we remember them or not, the customer will remember – good or bad. This customer now has a familiar friendly face to approach, a good experience to take away and a good source of reading that she knows she is likely to enjoy.
This is The Reading Experience in action!
This month’s guest editorial is by Patricia Kay*……
I love attending book festivals to listen to authors and meet other readers. There is always a buzz at such events with people talking non-stop about books. The best list of festivals is in Wikipedia and the best festival sites include biographies, reviews, forums, blogs and sometimes even ezines and podcasts. A quick browse through any of the following sites will furnish you with plenty of ideas for book recommendations:
Hay on Wye, UK
You can read about my experiences at the Wellington Writers and readers Week on my blog, 'Happy Reading'.
The Auckland Readers and Writers Festival is held annually in May and begins this year on Wednesday 12 May with public events held at the Aotea Centre from Friday 14 to Sunday 16 May. See the printed programme in your Library or visit the website. To feel the atmosphere you can just pop into the Aotea Centre over that weekend and visit the bookstall – you are bound to see some of New Zealand’s top literary figures and there will be international authors signing copies of their books as well. Inspiring!
* Patricia is Specialist Librarian – Information Services at ECB Library
This month’s Best Reads are from Beth at Library Support Services.
Home Safe : A Novel by Elizabeth Berg
The women in black by Madeleine St John
As it is in heaven by Niall Williams
Ten sorry tales by Mick Jackson